Shipping policy

Business Name: Refractory Trading House LLC

For questions regarding shipping, please contact:
📧 admin@wefractory.com
📞 2242508617


Shipping Locations

We currently ship orders within the contiguous United States (the Lower 48 states).

Delivery times may vary depending on the shipping carrier, service level selected at checkout, and your delivery location.


Non-Contiguous U.S. Locations

At this time, our standard shipping service does not cover the following locations:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. Virgin Islands
  • Guam
  • Other U.S. territories

Shipping to these locations is not available through our standard checkout


Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.


Shipping Carriers

We ship orders using major carriers, including:

  • UPS
  • FedEx
  • USPS
  • DHL

The carrier and service level may vary depending on shipment size, destination, and delivery requirements.

Estimated Delivery Times

Estimated delivery times are provided at checkout and may vary depending on:

  • Shipping destination
  • Carrier service level
  • Weather conditions
  • Carrier operational delays

Delivery time estimates are not guaranteed and may occasionally be affected by factors outside our control.


Shipping Costs

Shipping rates are calculated at checkout based on:

  • Shipping destination
  • Order weight and dimensions
  • Selected shipping service

All available shipping options and final rates are displayed at checkout before payment.

Free Shipping Promotions

From time to time, we may offer free shipping promotions.

These promotions apply only when explicitly stated and during the promotional period. If available, free shipping will automatically appear as a shipping option during checkout.


Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment on the carrier’s website.

If you do not receive tracking information within 3 business days, please contact us.


Undeliverable Packages or Incorrect Addresses

If a shipment is returned due to:

  • an incorrect or incomplete address
  • failed delivery attempts
  • refusal of delivery

we will contact you to confirm the correct shipping details.

Additional shipping charges may apply for reshipment. Please ensure your shipping address is accurate when placing your order.


Lost or Damaged Shipments

If a package appears to be lost in transit, please contact us within 7 days of the last tracking update so we can initiate an investigation with the carrier.

If your order arrives damaged, please notify us within 48 hours of delivery and include photos of the packaging and product.


Questions

If you have any questions regarding shipping, please contact us:

📧 admin@wefractory.com
📞 2242508617

 

Disclaimer

Final shipping costs and delivery times are determined at checkout based on carrier rates and order details.