Terms of service

 

Effective Date: August 5, 2025

Business Name: Refractory Trading House LLC

Contact: Evgeny Shapovalov – admin@wefractory.com – 2242508617

1. Overview

This website is operated by Refractory Trading House LLC. Throughout the site, the terms “we”, “us”, and “our” refer to Refractory Trading House LLC. By accessing or purchasing from our store, you agree to be bound by the following Terms of Service.

These Terms apply to all users, including browsers, vendors, customers, merchants, and/or content contributors.

2. Online Store Terms

  • You must be at least 18 years old or the age of majority in your jurisdiction to use this site.

  • You may not use our products for any illegal or unauthorized purpose.

  • A breach of any of these Terms will result in an immediate termination of your access.

3. Product Information and Accuracy

We make every effort to ensure that descriptions, specifications, and images of products are accurate. However, we do not guarantee that all product information is error-free, current, or complete.

We reserve the right to modify or discontinue any product at any time without notice.

4. Pricing and Payment

  • All prices are listed in U.S. Dollars (USD) unless otherwise stated.

  • Prices are subject to change without prior notice.

  • We reserve the right to refuse any order placed with us.

  • You agree to provide accurate payment and billing information.

5. Shipping & Delivery

We ship orders within the U.S. and selected international locations, including countries in the European Union.

  • Delivery times are estimates and not guaranteed.

  • We are not liable for delays due to customs, carrier issues, or force majeure.

See our Shipping Policy for details.

6. Returns and Refunds

Returns are accepted under specific conditions.

Please review our Return and Refund Policy before initiating a return.

7. Prohibited Uses

You may not use this site or its content:

  • For unlawful purposes

  • To violate laws or regulations

  • To infringe on our intellectual property rights

  • To submit false or misleading information

  • To interfere with security features

8. Limitation of Liability

Refractory Trading House LLC is not liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of any of the services or products.

You agree that your use of the site and services is at your sole risk.

9. Indemnification

You agree to indemnify and hold harmless Refractory Trading House LLC and its affiliates, officers, and employees from any claim or demand arising from your breach of these Terms.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of laws rules.

11. Changes to Terms

We reserve the right to update, change or replace any part of these Terms at any time. It is your responsibility to check this page periodically.

Your continued use of the site following any changes constitutes acceptance of those changes.

12. Contact Information

Questions about the Terms of Service should be sent to:

📧 admin@wefractory.com

📞 2242508617